Steve S Sdn

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Verified Reviewer
| map-marker Atlanta, Georgia

Can’t get hold of a live person

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They have a number but when you push the number the automatic system tells you to it says thats an invalid option. Cant get hold of a live person. VERY FRUSTRATING
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Kathy R Jdu

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Verified Buyer
|

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Verified Reviewer

Product failure

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Tomcat Brands - Product failure
Tomcat Brands - Product failure - Image 2
Updated by user Nov 15, 2023

It did Not Happen at Philips...your fumb menu made e pick ANYTHING just to move on. I bought it at Menards and it "happened" (or DIDNT) in my homeat 4025 W Mill Rd, Grawn, MI 49637

Original review Nov 15, 2023
Mouse MOVED INTO bait station and built a kleenex nest in there! Next to the uneaten green block of bait in your 2"x3" clear top bait station.
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Loss:
$5
Pros:
  • Some things work
Cons:
  • Some of your products dont work

Preferred solution: Full refund

User's recommendation: Dont bother to buy it. I also spent $14 buying a big black plastic box that never caught a single one in 6 months. I threw it away. No proofs for that oneone

Anonymous
map-marker Toronto, Ontario

Most poison concern

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I would sarcastically suggest you try to make it harder to get a hold of customer service. You entitled your customer service Pissed Customer That is only after trying to get a hold of customer service and get a simple answered to a very very simple question. Sorry I could not get into the negatives on this review. It would be a prerequisite if I ran Home Depot or Lowes to make sure companies had a satisfactory way to approach products that I stocked your customer service is brutal
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User's recommendation: Don’t

Nancy-Faye C

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Verified Buyer
|

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Verified Reviewer
| map-marker Charlotte, North Carolina

1/2 order delivered twice

Tomcat Brands - 1/2 order delivered twice
Tomcat Brands - 1/2 order delivered twice - Image 2
Ordered 2@= 64 baits.Received 2@***6= 32 ! Received gift card. Reordered. Again! Still 1/2 order. What is happening?
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User's recommendation: Check order!

Anonymous
map-marker Pittsburgh, Pennsylvania

Product not working

Nobody to contact and no working phone number. Not sure how to get in touch with anyone. This is ridiculous
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Cheryl G Lrq

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Verified Reviewer

Did not receive order

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I did not receive my order. I spoke to customer service representative Marquis and he was excellent! Very professional, personable and listened to me. After confirming all my information, he immediately explained he could replace and resend my product! I will remain a customer in the future and share my experience with family and friends.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Mooresville, North Carolina

Great Results with Mice sticky traps --

Tomcat Brands - Great Results with Mice sticky traps --
Mice were taking insulation from walls of my shop to build nests in file cabinets where I keep manuals for equipment. Two two were caught side by side at same time. 7 were caught in 6 weeks. No more sign of them in a month now.
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User's recommendation: This really works. Be careful it is sticky!

Amine Gpi

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

General question

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Although the woman was very nice and professional, they did not have the answer to my question, and I was referred to a different number to call outside of Tomcat.
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Larry G Ems

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Verified Reviewer
| map-marker Rochester, New York

Product not working

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I have been putting out vole bait chunks with brometheline which the voles chew up into small pieces and I put new chunks every day that also get chewed up so I wonder if any brometheline is in the chunks or am I just giving them treats
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Loss:
$2500

Preferred solution: Let the company propose a solution

User's recommendation: Check to see if they are working

Shayly P

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Verified Reviewer

Bromethalin poisoning

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Tomcat Brands - Bromethalin poisoning
Tomcat Brands - Bromethalin poisoning - Image 2
No cure, little to no hope. Why the *** would you put a poison out there that has no cure/ promising treatment?! Its *** sick and cruel. Bromadiolone works just as well for killing rodents and is treatable in most cases when ingested by other animals such as dogs and cats. Why rid of using a poison that is treatable when accidentally ingested by other animals or even kids. There's no. *** Cure. What a cruel and sick company with no morals.
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Loss:
$3000

Preferred solution: Pay my vet bills and stop poisoning animals with bromethalin.

Anonymous
map-marker Loudon, Tennessee

Lack of Customer Service

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i have emailed and called the TomCat Brand people and they don't respond. I just want to know where I can find TomCat Brand Mouse Attractant that is not hard in the container, i.e., it won't come out of the tube. I don't want to buy some more from the same Home Depot store at it's probably just as "gelled" as the first one
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Anonymous

Mousetraps that TRAP EM DON'T SNAP EM

Buyer Beware Tomcat mousetraps are the cheapest crappiest mousetraps ever. They're inhu.mane and don't work The traps go off too early or too late. They snap before the mou.se steps on it or they snap the mouse but don't kill it. C'mon Who wants to remove a mouse that's alive on a trap. That's the very reason I don't use glue boards... Now, I've got a mouse that's alive and trapped on a mousetrap down the pipe hole underneath my kitchen sink.., And Oh Yes, I can hear it loud and clear scurring and struggling for hours and yes days to set itself free from the dark *** of being trapped on a TomCat Mousetrap that didn't do as intended... Screw That Stay away from t.hese traps
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